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IowaWORKS Employment Services

Lean on IowaWORKS for a variety of services available at no cost to help you and your hiring needs.


Training Services


Work Experience Program/Internships

An internship or work experience for WIOA participants is an Individualized Career Service and is defined as a planned structured learning experience that takes place in the workplace for a limited period of time. The experiential learning activity will be paid.


Customized Training

Customized Training provides training that is specific to an employer (or group of employers) which includes specific requirements so that individuals will be hired by the employer after successful completion of the training.


Incumbent Worker Training

Incumbent Worker Training (IWT) is designed to ensure that employees of a company are able to gain the skills necessary to retain employment and advance within the company or to provide the skills necessary to avert a layoff. Such training must increase both a participant's and a company's competitiveness.


On-The-Job Training

OJT is where an indivi dual is hired by an employer for an open position within their company. We develop a contract with the employer and will reimburse the employer 50% of the wages during the authorized training period. OJTs are designed to be limit ed in duration as appropriate to the occupation for which the participant is being trained, taking into account the content of the training, and prior work experience of the participant. The OJT training hours for a participant must be reduced if a participant has prior-related employment or training in the same or similar occupation.


QuaIity Pre-Apprenticeship

Quality pre-apprenticeship is a program or a set of str ategies designed to prepare individuals to enter and succeed in a Registered Apprenticeship program, including a formal written agreement with one or more nationally Registered Apprenticeship programs. A QPA program provides training to increase math, literacy, and other vocational skills needed to gain entry into a Registered Apprenticeship program


Registered Apprenticeship

A Registered Apprenticeship (RA) combines paid on-the-job training (OJT) with related training instruction (RTI) to progressively increase workers' skill levels and wages. An RA is also a business-driven model that provides an effective way for employers to recruit, train, and retain highly skilled workers. RAs offer job seekers immediate employment opportunities that pay sustainable wages and offer advancement along a career path . Graduates of an RA program receive nationally-recognized portable credentials and their training may be applied toward further post-secondary education.


Recruitment Services


Online Job Postings

Have your open positions posted on Iowa's largest job bank at If you have a career sit e as part of your company's website, we can set up an "indexing" process to aut omatically dow nload the jobs. If you don't post jobs on your website, we can help to set up an account on to create job listings and search for qualified applicants.


Targeted Recruitment, Hiring Events & Career Expos

Ask IowaWORKS to develop customized recruitment strategy using hiring events, career fairs, job boards, high school career expos, social media and outreach to targeted populations.


Assessment Services

Take advantage of no-cost competency testing assessments: foundational employment skills, keyboarding, data entry, and Microsoft Office Suite of products. We also partner with Iowa Vocational Rehabilitation Services to offer ergonomic and ADA assessments.


Unemployment Insurance Help


Pay Unemployment Insurance Taxes Online

Through the myiowaUI portal, you can submit contribution reports, make tax payments, view account information and update account information . Go to to learn more.


Electronic Unemployment Insurance Request Tool

Easily manage unemployment insurance information requests and streamline your response by using the State Information Data Exchange System (SIDES). SIDES E-Response is a website that allows you to respond to state unemployment insurance requests quickly, easily and accurately. SIDES is a system for employers and TPSs who usually have 30 or more unemployment requests per week or have employees in multiple states.


Protecting Your Tax Fund

Maintaining the integrity of the unemployment insurance trust fund is one of the highest priorities. Conducting audits is one way we make sure laws are being followed. You can contact your field auditor for questions.


Future Ready Iowa  

Future Ready Iowa Logo

Future Ready Iowa is an initiative to build Iowa's talent pipeline.  Please visit our website:

Here is a brochure explaining the initiative.  Future Ready Iowa Brochure.

(Auxiliary aids and services are available upon request for individuals with disabilities.)


Workforce Innovation & Opportunity Act (WIOA)

The Workforce Innovation & Opportunity Act (WIOA) provides individuals with multiple services to upgrade skills and get them back in the workforce. Some of these services include:

  • Assessments: Find out what career you would be best suited for!
  • Work Experience: Do you have gaps in your employment? Work Experience can help you gain skills for your next career.
  • On the Job Training (OJT):  This can help you and the employer.  Provides wage reimbursement while they train you.
  • Pre-Employment Training:  Training that can assist you with the soft skills that employers want.
  • Basic Skills Training:  Remedial education in Adult Basic Education and Literacy.
  • Secondary Education Certification:  Complete your High School Diploma or HiSED.
  • Occupational Skills Training: Tuition assistance for approved college programs on the Eligible Training Provider List.

Other Programs

  • National Able. A program for experienced individuals over the age of 55.
  • Ticket to Work - Assits individuals with disabilities to obtain employment.
  • PROMISE JOBS - Iowa's Welfare to Work Program
  • GAP Tuition Assistance - provides assistance for certain vocational programs.

To Apply for WIOA Assistance, please email us at 


  • Typing Certification
  • National Career Readiness Certification
  • A Game Certification
  • Assessment Testing


Veteran's Services

Home Base Iowa Logo

Services available to eligible Veterans.  All Veterans receive Priority of Service. 

  • Resume Assistance
  • Veteran’s Benefit assistance
  • Job Search
  • Placement Services to Federally funded employment and training programs.
  • Employment Consultations
  • Testing and Career Exploration
  • Home Base Iowa.  Click here for more information!


Workshop Descriptions

A schedule of classes is posted monthly. Give us a call and let us know what class you are interested in and we can get you signed up!



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Please come visit and let us help you achieve your goals!

Indian Hills Community College, North Campus
15260 Truman Street
Ottumwa, IA 52501


Contact Us:

erdmann_profileJennifer Erdmann, Operations Manager
Indian Hills Community College

North Campus, 14383 College Ave. Ottumwa, Iowa 52501

Phone: (641) 684-5401, ext. 40042